Privacy Policy

1. DEFINITIONS & INTERPRETATION

1.1. ‘Supplier,’ ‘we’, or ‘us’ means Rocket Up Digital (our successors and assigns) or any person acting with the authority of Rocket Up Digital.

1.2. ‘Client,’ ‘you’, or ‘your’ means the Client purchasing Services from us or any person acting on your behalf.

1.3. ‘Services’ means all incidental items (including any printed or virtual material, samples, designs, drawings, images, graphics, advertising, search engine optimisation, publication, data, files, information or other associated documentation and goods), software, applications or mobile application development (whether supplied from a third-party software development company or custom developed for you), or any advice, personal development, website development, graphic design, consultancy, marketing assessment, brand development, integration of strategies, analysis, project management, videography, photography, drone photography, or media sourcing provided by us at your request from time to time.

1.4. ‘Agreement’ means our terms & conditions of trade, as may be amended from time to time (including this privacy policy and any SLA, orders, purchases, or schedules as applicable).

1.5. ‘Cookies’ means small files stored on a user’s computer. They are designed to hold a modest amount of data (including Personal Information) specific to a particular Client and Website. They can be accessed by the web server or your computer.

1.6. ‘Personal Information’ is defined in Part 1, section 7 of the Privacy Act 2020.

1.7. ‘Website’ means a location accessible on the internet through the World Wide Web and provides multimedia content via a graphical user interface.

1.8. In this Agreement, unless the context otherwise requires:
(a) headings are for convenience only and do not affect interpretation; and
(b) a reference to legislation includes all regulations, orders, instruments, codes, guidelines, or determinations issued under that legislation or any modification, consolidation, amendment, re-enactment, replacement, or codification.

2. PERSONAL INFORMATION

2.1. Personal Information is information about an identifiable individual and includes the individual’s name, address, email address, and telephone numbers. We collect information about you whenever you interact with us, for example, when you visit our Website or engage in any Services.

3. COLLECTED INFORMATION

3.1. We may collect Personal Information when you purchase our Services, register for events, complete surveys, subscribe to our newsletters or mailing list, enter promotions, or otherwise communicate with us. The Personal Information may include your name, contact details, email address, credit card details, place of work, position, and other information necessary for us to provide the Services you have requested.

3.2. We collect unique identifiers, browser type and settings, device type, operating system, and mobile network information (including carrier name, phone number, and application data). We also collect information about the interaction of your apps, browsers, and devices with our Services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.

3.3. We gather information from our Website users when you complete an online form or request our Services. When visitors leave comments on the Website, we collect the data displayed in the comments form, as well as the visitor’s IP address and browser user agent string, to assist in spam detection. Google Analytics or our web servers collected information can include:
(a) the date and time of visits to the Website
(b) pages viewed
(c) the referring Website
(d) your IP address
(e) technical information on browser connections

3.4. This information is anonymous, and no attempt is made to identify users or their search activities.

3.5. We retain Personal Information regarding you for as long as your account is active to provide you with our Services, and as long as necessary to achieve the purposes described in this privacy policy, including complying with legal obligations, protecting ourselves in disputes, and enforcing Agreements.

3.6. Retention periods vary depending on the nature of the information and why we need it, considering law, best practice, and whether the information has been aggregated or anonymised.

4. DISCLOSURE AND USE OF INFORMATION

4.1. When you enquire about or purchase Services, we may ask for your consent to collect information from others (credit checks, references, or cooperation with your other service providers).

4.2. We may record information about how you use and interact with our Website, including login information and IP addresses. We may also maintain records of communications with staff (phone calls, emails, messages).

4.3. We use collected information to interact directly with you, notify you of suspicious activity, and inform you about upcoming changes or improvements to our Services.

4.4. Third-party service providers (e.g., Google) help us track website effectiveness, generate visitor traffic, and display targeted advertising. These ads may collect anonymous information about your visits.

4.5. If you consent to Cookies and later withdraw consent, you may manage privacy settings via your browser.

4.6. Collected information may be used to:
(a) provide Services requested
(b) verify accuracy of information
(c) undertake credit checks
(d) process payments
(e) maintain or improve Services
(f) communicate updates or promotions
(g) assist with issues or problems
(h) enforce rights under Agreements
(i) undertake research and analysis

4.7. We may share Personal Information if reasonably necessary to:
(a) comply with law or legal requests
(b) enforce our service terms
(c) detect or prevent fraud, security, or technical issues
(d) protect rights, property, safety, users, or the public

4.8. If a third party acquires our business or assets, Client information may be transferred. We will continue confidentiality and notify users.

4.9. Aggregated, non-personally identifiable information may be shared publicly and with contractors, service providers, and marketing organisations.

4.10. Consent will be requested before using Personal Information for purposes outside this privacy policy.

4.11. You are responsible for complying with laws applicable to your use of your end users’ information.

4.12. We comply with the Privacy Act 2020 and OECD guidelines on privacy, including GDPR where relevant.

4.13. If a data breach occurs that may cause serious harm, we will notify you in accordance with the Privacy Act 2020 and GDPR.

5. COOKIES

5.1. Cookies are small text files placed on your device to capture information about your visit.

5.2. We use Cookies (including third-party services like Google Analytics) to improve our Services, enhance online experience, and maintain secure connections.

5.3. Cookies gather information such as browser, operating system, referring URL, visited pages, search terms, location, and interaction with Services.

5.4. You may adjust browser settings to accept or reject Cookies. Disabling Cookies may prevent secure Services and some Website features from working.

5.5. Session Cookies:
(a) track browsing activities during a session
(b) allow recognition of previous browsing activity on the same device
(c) persistent Cookies save preferences
(d) Cookies may be used for fraud detection and investigation

5.6. Information collected by Cookies can:
(a) identify you and your device
(b) identify linked pages or third-party Websites
(c) help optimise and personalise experience
(d) improve advertising and content relevance
(e) detect malicious activity

5.7. Blocking all Cookies may limit Website functionality.

6. STORAGE AND SECURITY OF INFORMATION

6.1. We take reasonable steps to ensure information is accurate and protected against unauthorised access.

6.2. We use encryption (SSL) and PCI-DSS compliant third-party gateways for secure payments.

6.3. Personal Information is retained only as long as necessary for initial purposes, regulatory compliance, or legal obligations.

6.4. Information may be stored in New Zealand or overseas, including by independent contractors.

6.5. Information may be subject to overseas privacy laws, but the same protections as described here apply.

7. EMBEDDED CONTENT FROM OTHER WEBSITES

7.1. Embedded content behaves as if the visitor visited the third-party site. They may collect data, use Cookies, or track interactions.

7.2. Our Website may link to third-party sites. We have no control over their privacy policies.

8. ACCESS AND CORRECTION OF INFORMATION

8.1. You have the right to access and request correction of Personal Information under the Privacy Act 2020 and GDPR. Contact us at dani@rocketupdigital.com to request a Client Information Form to update your details.

9. GENERAL

9.1. Resolving complaints: Written complaints will be addressed directly and with regulatory authorities if necessary.

9.2. Updates to this Policy: Policy changes will be posted with last updated date. Significant changes will be prominently notified.

9.3. Legal Basis: Processing Personal Information is based on your consent, which may be withdrawn at any time without affecting prior processing.

9.4. Governing Law: This privacy policy is governed by the laws of New Zealand. Disputes submit to the exclusive jurisdiction of New Zealand courts.

10. CONTACT DETAILS

Rocket Up Digital
Phone: 022 42 500 42
Email: dani@rocketupdigital.com

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